About Us

RadioHelpDesk is a premier independent service provider dedicated to helping satellite radio listeners maximize their audio experience. We were founded to bridge the gap between complex technology and user satisfaction.

Our team consists of audio support specialists who understand the nuances of radio IDs, signal refreshing, and vehicle plan transfers. We are not the satellite radio broadcaster itself; rather, we are your personal concierge for managing the service.

Our Mission: To provide fast, human-to-human support for US customers without the long wait times.

Privacy Policy

Effective Date: January 24, 2026

At RadioHelpDesk, we respect your privacy. This policy outlines how we handle your data.

Information We Collect

We collect information you provide directly to us when you call our support line, such as your Name, Phone Number, and Radio ID (ESN/RID). We do NOT store credit card information; all payments are processed through secure, third-party gateways.

How We Use Your Information

We use your information solely to:

• Troubleshoot your satellite signal issues.
• Assist with plan transfers and activations.
• Verify eligibility for discounts (e.g., Military status).

Data Protection

We do not sell, trade, or rent your personal identification information to others. We implement security measures to maintain the safety of your personal information.

Cancellation & Refund Policy

We strive for 100% customer satisfaction. However, we understand that issues may arise.

Service Cancellation

You may cancel our third-party support service at any time during the consultation call. Once the call is concluded and the technical service (e.g., signal refresh instruction) has been provided, the service is considered delivered.

Refund Policy

If we are unable to resolve your issue or assist with your request, you are eligible for a full refund of our service fee.

• Timeframe: Refund requests must be made within 30 days of the service call.
• Process: To request a refund, please call 1-855-683-9278 or mail us at our address below. Refunds are processed back to the original payment method within 5-7 business days.

Terms & Conditions

By using RadioHelpDesk.com or calling our support line, you agree to the following terms:

1. Independent Status: You acknowledge that RadioHelpDesk is an independent third-party provider and is not affiliated with SiriusXM Radio Inc.
2. Service Scope: We provide technical advice and administrative assistance. We do not have control over satellite coverage maps or programming content.
3. Limitation of Liability: RadioHelpDesk shall not be liable for any direct, indirect, or consequential damages resulting from the use or inability to use the satellite radio service.

Contact Information

Phone: 1-855-683-9278
Address: 149/4 Opposite HPPWD Rest House, Sundernagar, Himachal Pradesh, 175002